Hartwood Roses eStore Policies

ORDERING & SHIPPING

Hartwood Own Root Roses

All Hartwood Roses are propagated from cuttings here in our nursery in rural central Virginia, most from mother plants in our garden. The roses you buy are growing on their own roots, and are shipped to you in 6” x 6” x 6” half-gallon pots. Size and maturity will vary according to the type of rose … some types grow faster and larger than others in the same amount of time, and roses shipped earlier in the year will be smaller than ones shipped in the late summer and fall.

Ordering and Payment

After we receive your order, and your roses have been pulled from inventory, you will be sent an email confirmation and an invoice. Please wait until you receive our invoice before submitting payment … we manually calculate shipping and any available discounts. Full payment (including 5% Sales Tax for Virginia residents) is expected within seven days of the date of the invoice. After that time, we will cancel your order and return the roses to inventory.

Custom Rooting

If a rose from our collection is not in inventory or in production, you may order a custom rooting of it for a non-refundable $5 fee, payable in advance. You will receive an email notification when your rose is ready to ship, usually in late spring or early summer of the following year.
Click Here to Request a Custom Rooting

Shipping

Hartwood Roses are shipped year round, weather permitting, on Mondays and Tuesdays via USPS Priority Mail. We may delay shipping, in the event of extreme weather conditions. You will receive an email to let you know when your roses are on their way.

We order roses, too, and high shipping charges can take all the fun out of it. Hartwood Roses are packaged to keep the cost as low as possible, and are shipped in boxes that hold one, two, or four of our roses in their half-gallon pots. The cost is based on where you live. The states are divided into 5 shipping zones. States marked with "n/a" mean that we cannot ship to your state at this time. Use the chart below to determine your shipping cost.

STATE
ZONE
1 ROSE
2 ROSES
3 or 4 ROSES
AL
3
$12.50
$16.50
$27.00
AK
n/a
 
 
 
AZ
n/a
 
 
 
AR
3
$12.50
$16.50
$27.00
CA
n/a
 
 
 
CO
5
$16.00
$21.50
$37.00
CT
2
$10.00
$13.00
$20.50
DC
1
$8.50
$11.00
$17.00
DE
1
$8.50
$11.00
$17.00
FL
3
$12.50
$16.50
$27.00
GA
2
$10.00
$13.00
$20.50
HI
n/a
 
 
 
ID
5
$16.00
$21.50
$37.00
IL
3
$12.50
$16.50
$27.00
IN
2
$10.00
$13.00
$20.50
IO
3
$12.50
$16.50
$27.00
KS
4
$14.00
$19.50
$30.50
KY
2
$10.00
$13.00
$20.50
LA
3
$12.50
$16.50
$27.00
MA
2
$10.00
$13.00
$20.50
MD
1
$8.50
$11.00
$17.00
ME
3
$12.50
$16.50
$27.00
MI
3
$12.50
$16.50
$27.00
MN
3
$12.50
$16.50
$27.00
MS
3
$12.50
$16.50
$27.00
MO
3
$12.50
$16.50
$27.00
STATE
ZONE
1 ROSE
2 ROSES
3 or 4 ROSES
MT
5
$16.00
$21.50
$37.00
NC
1
$8.50
$11.00
$17.00
ND
4
$14.00
$19.50
$30.50
NE
4
$14.00
$19.50
$30.50
NH
2
$10.00
$13.00
$20.50
NJ
1
$8.50
$11.00
$17.00
NM
5
$16.00
$21.50
$37.00
NV
5
$16.00
$21.50
$37.00
NY
2
$10.00
$13.00
$20.50
OH
2
$10.00
$13.00
$20.50
OK
4
$14.00
$19.50
$30.50
OR
n/a
 
 
 
PA
1
$8.50
$11.00
$17.00
RI
2
$10.00
$13.00
$20.50
SC
2
$10.00
$13.00
$20.50
SD
4
$14.00
$19.50
$30.50
TN
2
$10.00
$13.00
$20.50
TX
4
$14.00
$19.50
$30.50
UT
5
$16.00
$21.50
$37.00
VT
2
$10.00
$13.00
$20.50
VA
1
$8.50
$11.00
$17.00
WA
n/a
 
 
 
WV
1
$8.50
$11.00
$17.00
WI
3
$12.50
$16.50
$27.00
WY
5
$16.00
$21.50
$37.00

Your roses will be packed securely to help insure that they get to you in the same condition they were in when they left our nursery. On rare occasions, some larger roses may be removed from their pot so they fit in the box better – we’d rather remove some soil to make the rose easier to ship, instead of cutting back the top growth. Please let us know immediately if your roses are damaged on delivery.

Our Guarantee

Your Hartwood Roses will arrive in good condition. The roses you receive will be healthy, true to name, with a well-developed root system, ready to grow in your garden. If your rose is cared for according to our instructions and it dies within 14 days, please contact us to discuss a replacement. We cannot, however, be responsible for roses lost to extremely cold winter weather, drought, or failure to follow good cultural practices.

We want you to be happy with your roses, and we will do what we can to make that happen.